Adding a text message option enhances the tools we already use and allows us to deliver information in more ways to meet people's expectations and preferences.
Megan Petzel, Communications Centre · Thunder Bay Police
Call takers spend valuable time repeating instructions and redirecting callers. RubiMESSAGE turns verbal directions into clear SMS handoffs residents can act on.
Verbal handoffs over the phone are slow, easy to forget, and impossible to track. RubiMESSAGE fixes that.
Verbal directions get forgotten the moment the call ends.
Call takers repeat the same handoffs dozens of times a day.
Complex instructions are hard to convey over the phone in another language.
There is no record of what a caller was told, or whether they acted on it.
Without something to keep, residents call again for the same information.
Different call takers phrase the same referral different ways.
Confirm eligibility with the caller.
Select a pre-written template.
Optionally translate the template, and send the message directly to the citizen's phone.
Supervisors have visibility into usage and referral activity.
Fewer repeat calls, clearer instructions, more follow-through.
Send links, phone numbers, or resources for online reports, collision reports, records services, and more.
Templates mean call takers send the same instruction, every time.
Multilingual communication for diverse communities.
Track usage and template activity to know what's happening in your community.
Adding a text message option enhances the tools we already use and allows us to deliver information in more ways to meet people's expectations and preferences.
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